FAQ

No, you can pay with Paypal without having or registering for a Paypal account.
The machine is sent in a bubble wrap envelope without any revealing markings. In the shipping documentation the machine is referred to as a 'massager'. It is very difficult to ascertain the content of the package without fully opening it.
Yes, you can buy additional sleeves.
Buy here: Sleeves
Maximum (erect): 22 cm long (8.5 inches), and 14 cm in circumference (5.5 inches).
Minimum (erect): 8 cm long and 8 cm in circumference (3 inches).
Approximately 75 mm (3 inches).
Yes, however, wire transfers have a longer processing period, and the machine will not be sent before the payment has been registered on our account. Should you wish to pay via wire transfer, you will need to pay the same as if you checked out with Paypal. Send us an e-mail after registering a wire transfer payment.

Pay to:

Bank: DNB
BIC: DNBANOKKXXX
IBAN: NO4615032403783
Receiver:

BB Gruppen AS
Smalgangen 30
0188, OSLO
NORWAY
Yes, pay the same as if you checked out with Paypal. Send an e-mail after registering the payment.
Pay to our Bitcoin wallet: 18D54AGwih5maiz6A9HFJVHjuqP2WMe7Yi
The problem is most likely caused by a weak USB charger. Try charging the machine with a USB charger with a higher output. Should the machine still not work properly, send us a short video demonstrating the fault. If we are unable to pinpoint the problem a new machine will be shipped free of charge.
The problem most likely is caused by a weak USB charger. Try charging the machine with a USB charger with higher output. Should the machine still not work properly, send us a short video demonstrating the issue. If we are unable to pinpoint the problem a new machine will be shipped free of charge.
Unfortunately, we cannot do this.
We only sell over the counter in Oslo, Norway.
Returned products are refunded 100 USD. Used products are refunded only 50 USD. Return shipping is not covered.

Return address:
BB Gruppen AS
Smalgangen 30
0188, OSLO
NORWAY

Any Sweetlips which malfunctions within 6 months of purchase will be replaced free of charge.
The machine is supplied with a USB charging cable. If you don’t already have a charger for an iPad/note or a smartphone, then chargers are readily available over the counter in most places. We recommend purchasing a charger with a higher ampere output as these work faster and better.
Only if you are a resident of Norway. Send us an e-mail and we can arrange this for you.
Yes, this is the only product we offer, and it is always in stock.
No, Sweetlips is currently the only product we offer. We are currently working on developing a product for females.
Contact us via e-mail, and we will ship the product again. You will unfortunately have to pay for additional shipping costs.
Yes, this is not a problem. In fact, many users prefer this. But make sure that no oil enters the body of the mechanism itself. Use only water-based lube.
Yes, read Chapter 5 here.
Most orders are shipped within 24 hours of receipt of the order. DHL express shipping normally takes 3-9 days to arrive. Regular shipping normally takes 9-19 days to arrive.
Sweetlips is supplied with a rechargeable battery.
Yes, we have previously sent the machine to military bases in Norway, Sweden, UK and the US.
Currently we only have illustrative photos.
No, this is not possible. Should the battery deteriorate significantly, please send us an e-mail and we will find a solution.
Please go to our Affiliate page and create an account. It is very easy and profitable to be a Sweetlips reseller.
Unofficial readings show audio levels of 50-55dB when running.
Should this happen, this means that Paypal has blocked your payment for some reason. Please contact Paypal to sort this out.
No, the product is not waterproof.